3 Ways Your Website is Costing You Potential Clients

by | Sep 18, 2023 | Tips

In today’s digital age, your website serves as the digital face of your business. It’s often the first point of contact potential clients have with your brand. However, if your website lacks essential elements or functionality, it can drive potential clients away instead of attracting them. In this article, we’ll explore three critical ways your website may be costing you clients and how you can fix it.

1. You Don’t Include Your Location

One of the most common mistakes people make when building their website is failing to include their physical location. Whether you’re a local shop or an online service provider, potential clients often want to know where you are based. Without this information, they may question the legitimacy of your business or assume you’re not located in their area.


  • Clearly display your business’s physical address on your website’s homepage or contact page.
  • If you serve multiple locations, create a dedicated “Locations” page with a map and detailed information about each branch or service area.
  • Use schema markup to help search engines understand your location, improving local search results.

2. It’s Not Easy to Contact You

If potential clients have to jump through hoops to contact you, they’re likely to abandon your website in frustration. An overly complicated contact process can be a significant deterrent. Common mistakes in this category include burying contact information, using complex contact forms, or failing to provide multiple contact options.


  • Ensure that your contact information is prominently displayed on every page of your website. This typically includes a phone number, email address, and a contact form.
  • Make your contact form user-friendly with clear labels and a straightforward layout.
  • Consider offering alternative contact methods, such as live chat, social media links, or a chatbot, for faster and more convenient communication.

3. Your Website is Too Slow

In the era of instant gratification, slow-loading websites are a major turn-off for potential clients. Studies show that even a one-second delay in page load times can lead to a significant drop in user satisfaction and conversions. A sluggish website can make visitors question your professionalism and reliability.


  • Invest in website optimization to improve loading times. Compress images, enable browser caching, and minimize unnecessary scripts or plugins.
  • Use a content delivery network (CDN) to distribute your website’s content across multiple servers, reducing latency for users in different locations.
  • Regularly monitor your website’s performance using tools like Google PageSpeed Insights or GTmetrix to identify and address speed bottlenecks.

Your website is a crucial tool for attracting and retaining clients. By addressing these three common issues—providing your location, simplifying the contact process, and optimizing your website’s speed—you can create a more user-friendly and engaging online presence that helps, rather than hinders, your client acquisition efforts. Remember that a positive online experience can leave a lasting impression, ultimately leading to satisfied clients and a thriving business.

About the Author

Katie is the owner, project manager, website designer, and front-end developer of Pinecoast Creative. After earning a Bachelor’s Degree in Web Design and Web Technologies, she started her business in 2015, and she’s loved every minute of it! She loves to read, drink coffee, go to the gym, and listen to music. Your website will likely be crafted to the sounds of Taylor Swift, Noah Kahan, and Hozier.